Manuals & Warranties

Only the original purchaser with receipt can claim the warranty.
The warranty covers manufacturing defect and/or failure.

Damage or failure due to misuse (eg. freestyle activities)
Damage caused by failure to service or uphold regular maintenance
Damage caused from water, natural disaster, fires, storms or floods
Damage caused from foreign objects or debris
Damage caused by incorrect fitment, installation or assembly
Damage caused during freight (Please opt for freight insurance at the checkout if you require)
Damaged caused by failure to uphold Maintenance Schedule as outline on the manual
Wear and Tear Items eg. Tyres, Tubes, Bearings, Brake Pads & Discs
Modification, Alterations, and Installation of parts that are not supplied as original equipment or where the device is altered from it's original manufacturers state
Failure of components/parts/accessories used on foreign brands products, for "DIY" purposes or where the item is used on products that are not Apollo Motors branded items. Eg. Apollo Motors batteries used on home made custom built bikes.
Persons who are not the Original Purchaser as listed on the Receipt
Claims outside the Valid Warranty Date from the Date of Receipt
Products that were won as Prizes in exclusive competitions or giveaways
Any Packaging required to pack items Securely for Return Repairs
*Accessories such as Clothing, Bags, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items

Contact a member of our team to assist with diagnosing the problem
If a manufacturers fault is established we will ship out the replacement part OR
If the fault requires a technician to diagnose, repair or install components we will direct you to one of our dealers, a local bike store or technician for further attention OR
In extreme and isolated cases we will arrange return of the product to us at our own expense.
Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which it is up to the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by Apollo Motors Canada.

Apollo Motors Canada takes customer safety seriously and with this in mind we hereby declare that any modification, alterations, and installation of parts that are not Apollo Motors parts or supplied as original equipment by the manufacturer are not covered by warranty.

Apollo Motors Canada will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.

The above mentioned alteration or modification to such parts can pose serious safety risks that could cause injury or even death.